At NIMO, we think circularly and sustainably. It should be easy for you as a customer to buy our products and it should be just as easy when something does not work!

If you have any questions about repairs or spare parts, you should as a first resort call the retailer where you bought your product for assistance.

If it concerns a heat pump replacement unit, please use this form. 
Form replacement unit.pdf

Please include the model name and serial number when contacting us.